Policies & Privacy

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All payment transactions are in US Dollars. All transactions are processed via trusted third parties including PayPal. For all enquiries please contact customer service at hello@lifeiscrafted.com.

By purchasing these digital files you are agreeing to honour the hard work of their creator not distribute them to others .

RETURN POLICY

Digital Files: Life is Crafted cannot offer refunds on digital designs. Once you pay for the file, the sale is final. We will do everything possible to ensure you are happy with your order – please let Arienne know on the above email  address.

Physical Product: If you are not satisfied with the product, please return unused and in good condition . Please note that return shipping is at buyer’s expense. If there is a problem, please let us know and we will go out of our way to rectify it. I want all of us to be happy in the end!

Some designs have a handmade feel and may have slight imperfections in them.

SHIPPING
PHYSICAL PRODUCT ORDERS: All orders are shipped from Sydney, Australia. You will be contacted within 2 working days should any problem arise regarding your order otherwise all orders will be shipped within 4 working days of payment unless otherwise stated. You will be notified by email once your order has been shipped.

Our products are shipped by Australian Post. Standard delivery within Australia is 1 to 5 days. Express post within Australia is 1 working day.

International: Airmail standard delivery time is 3 to 10 working days. Delivery time in the destination country (not counting Australia and NZ) can vary and delays may occur past the allotted 10 working days. Standard airmail does not include tracking. If you would like tracking o a quicker shipping time, please choose the Registered  (pack and track) or Courier International postage options on checkout. Life is Crafted is not responsible nor held liable for airmail packages going missing. By working days we mean Mondays to Fridays excluding holidays.

Please note some countries charge local customs fees or VAT to orders arriving from overseas. These fees are the responsibility of the buyer.

Courier Express International: While it is described as taking between 2-4 business days, iIf and when a parcel goes to Customs, the clock on that stops. Unfortunately when customs or a government gets involved there is nothing anyone can do about it – it is outside the control of us and the postal services and courier. They may hold it for an hour or a day or longer or whatever! Generally they don’t hold it for too long.

PRIVACY POLICY

We have committed ourselves to protecting your privacy. Life Is Crafted will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

Your Consent: By using our website, you consent to the collection and use of this information by Life Is Crafted. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


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2 thoughts on “Policies & Privacy

    1. admin

      All the time zones and settings can make things fun! I’ve reset it – thank you for letting me know – it should work now!
      Kindly,
      Arienne

      Reply

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